Trust & Security

01 Overview

Frozen Compass LLC takes customer trust seriously. We use reputable service providers, reasonable safeguards, and clear policies to protect orders, payments, artwork, and customer information.

02 Payment safety

• Online card details are handled by a dedicated payment provider through secure checkout tools.
• We do not store full card numbers or card security codes on our website servers.
• Payment information is transmitted using secure, encrypted connections where online payment is available.
• We may use fraud-prevention tools to review suspicious activity and reduce unauthorized transactions.

03 Customer data and artwork

We collect customer data and artwork only as needed to estimate, produce, support, deliver, and keep records for orders. Artwork and files you send us may be stored in production, customer support, email, backup, or recordkeeping systems while needed for business purposes.

04 Access controls

• Access to business systems is limited to people and providers who need it for their role.
• Authorized users are expected to use secure account practices and protect customer information.
• We remove or change access when it is no longer needed.

05 Fraud and disputes

We may review orders, payments, shipping details, customer messages, approvals, and other records to prevent fraud, respond to disputes, verify authorization, and protect customers and the business.

06 Security incidents

If we become aware of a security issue affecting personal information, we will investigate and take appropriate steps based on the nature of the issue, the information involved, and applicable legal requirements.

07 Report a concern

To report a security, privacy, payment, or order concern, contact us at:

FROZEN COMPASS LLC
1727 N Heights Cir, Sheridan, WY 82801, USA
print@frozenprintingcompass.com · +1 (307) 634-9182
frozenprintingcompass.com/contact